FAQ

We get lots of questions from our clients. Below are just a few of the most common ones. But we understand every roof is different, every house is different, and you may have specific questions regarding your specific situation or project. We’d love to answer them for you!

Give our team a call at (301) 687-2345 We look forward to speaking with you.

I have missing shingles, does this mean I need a new roof?

Has your roof lost shingles due to high winds or weather? Your roof may qualify for a roof repair or replacement. Missing shingles are only one of many signs that a roof needs attention. To find out if your roof can be repaired or needs to be replaced, contact 301-687-2345 for a free, no obligation roofing inspection from American Choice Exteriors.

Does my homeowner’s insurance cover roof damage and leaks?

It Depends. Working with insurance can be tough, but we’re pretty experienced at it. Our job is to be your personal advocate right from the start. Without an advocate, you are less likely to get the job done thoroughly and properly. Most insurance adjusters don’t go on the roof. They look for visible damage from the ground and most of the time only pay for minor repairs. Our job is to make sure we walk your entire roof with your adjuster to document all existing damage not visible from the ground. Depending on the damage found, we’re usually able to have your roof and any other items replaced. American Choice Exteriors works very closely with insurance adjusters to ensure you get every penny you deserve.

Will my insurance go up? I don’t want to be canceled or put a “dent” in my insurance.

It’s one of the most asked questions. When it comes to homeowner’s insurance, you pay your premium in the event something happens to your home. Your mortgage company has a financial interest in your home as well. If you have documented damage, it’s the insurance companies’ responsibility to restore the home back to its original state without raising your premium or flagging your account. Now, if your neighborhood has been affected by a recent storm and many claims have been opened, then it’s possible the insurance will “blanket” the neighborhood and everyone’s premium will go up slightly.

Why can’t I find a random repairman to do the job?

Your roof is vital to the health of your home’s structure and internal condition. To botch repairs or wing a full replacement can lead to serious damages. Even more, you will end up spending both the time and money in performing the DIY roof project and then spend more time and money later on when you need to hire a professional to do it right.

What products do you use?

With American Choice Exteriors we only use quality Architectural Shingles, Premium Synthetic Underlayment, and other high-end roofing materials. We want to ensure you are “covered” by your new roof for many years to come. We know we are putting you in the best possible position come hail, wind, or water! Your roof will be the same quality roof we would use to cover our own family.

How do I know this is not a scam and that at the end of the process I won’t owe unexpected money?

American Choice Exteriors is as transparent as possible throughout the whole process. You are more than welcome to join our experienced inspector on your roof once we have completed our initial inspection so we can show you the findings. For those not able to climb their roof, we are more than happy to provide photos, live conference video call, or drone video to make you feel comfortable knowing what is going on with YOUR roof. Our goal is to make you feel secure every step of the way. We are upfront about any costs or potential costs so there are no surprises. At American Choice Exteriors we understand the unfortunate truth that so many people get taken advantage of – but our entire business is based on the principle that your comfort and satisfaction is our ONLY and NUMBER ONE priority.

How long will the entire process take?

From the moment you call us, your roof becomes our priority. We will send an inspector/project manager to your home at our next soonest availability, usually within 1-3 days, weather depending. If you are found to have damage that we believe is storm related, we will assist you in the insurance claim process. Otherwise, we will provide you with a complete and comprehensive estimate within one week of inspection. From that point forward, delivery of materials and installation usually take place within weeks, also depending on weather. Installation can take 1-3 days depending on the size, pitch, and location of your home.

What makes American Choice different than every other roofing contractor out there?

Dedication & Communication– We are 110% dedicated to you. You will be paired with a project manager who will oversee your entire roofing process. You will have his/her personal cell phone number which you may call any time. We understand you are investing in us. Understand we are invested in YOU.
Knowledge – With a combined total of over 30 years of experience in the industry American Choice Exteriors knows how to get the job done the right way the first time. We are knowledgeable about materials, roofing systems, etc. and can confidently assist you with all of your exterior needs.
Upgrades – With American Choice Exteriors, you will get upgraded and still pay nothing more than you would for the basic materials. We know that in upgrading your roof, we are making an investment in you, and you will trust us with one of your most important investments, your home!
Family – We are family owned and operated. You will feel this from the moment you call us on a Sunday to get a free inspection and we pick up the phone. You will feel this when we drive through your neighborhood after working on most of your neighbors’ homes and people are waving as our truck rolls through. Family is important to us. Your family is no exception.

✔ You just make a great choice!

FAQ